Convoconnect
The social commerce
platform for WhatsApp
Sell from chat, move contacts through journey pipelines, take bookings, and get paid — product catalogs, kanban CRM, team inbox, and M-Pesa in one platform. Guided activation helps most teams send their first reply in about 15 minutes.
Need help beyond WhatsApp? I want to automate processes across my business
StyleHive Shop
● Online · selling now
New arrivals just dropped. Want the catalog?
Blue sneakers in 42?
Blue Runner Sneakers
KES 4,500 · Size 42
✅ M-Pesa received · Order #1042 confirmed.
Outcomes
Built to sell and support
on WhatsApp — end to end.
Official Meta API. Multichannel campaigns. Guided activation. Visual automation with 38+ nodes.
Meta
Official WhatsApp Business API
3
Campaign channels: WhatsApp, SMS, email
~15 min
Guided path to first reply
38+
Automation node types in Flowmaker
How it works
Connect. Orchestrate.
Engage. Collect.
Convoconnect plugs into WhatsApp and runs your commerce workflows — so your team spends less time stitching tools and more time closing.
01
Connect
Meta Embedded Signup links your WhatsApp Business number. Activation OS guides the first test message, contacts, and flow.
- Official Meta Cloud API
- Guided path to first reply
- ~15 min to go live
02
Orchestrate
Build journeys, bookings, catalogs, and Flowmaker automations around the same Customer 360 inbox.
- Journey Pipelines
- 38+ automation nodes
- Forms ↔ Flow Builder bridge
03
Engage
Broadcast across WhatsApp, SMS & email channels. Agents reply with Copilot suggestions and sidebar commerce tools.
- Shared team inbox
- Multichannel campaigns
- Catalog & bookings sidebars
04
Collect & scale
Close with M-Pesa or Paystack, sync paid status to CRM stages, and extend via developer APIs.
- M-Pesa STK & Paystack
- Google Calendar sync
- managed AI credits
Commerce loop
From first message to paid order
A continuous loop — not a funnel that drops off after checkout.
Discover
Campaign or widget
Engage
Inbox + Copilot
Qualify
Journey stage
Convert
Catalog / booking
Collect
M-Pesa / Paystack
Retain
Reminder + rebuy
What we do
Social commerce that
runs the work.
Traditional chat tools assist your team. Convoconnect runs selling, support, and automation on WhatsApp.
Sell
Commerce
Catalogs, branded shops, invoices, and M-Pesa / Paystack — close inside the conversation.
- · Product Catalog & Shop
- · Invoices & Payments
- · Shopify & WooCommerce sync
- · Bookings & events
Support
Inbox
Shared team inbox with Customer 360 — journeys, bookings, orders, and Copilot in one panel.
- · Shared Team Inbox
- · Journey Pipelines
- · WhatsApp Calling
- · Agent Copilot
Automate
Orchestration
Campaigns across WhatsApp, SMS & email channels, native Forms, and 38+ Flowmaker nodes.
- · Campaigns & Broadcasts
- · WhatsApp Flows
- · Flow Automation
- · Developer APIs
Everything to sell and
support on WhatsApp
Catalogs and checkout for social selling, plus journey pipelines, inbox, multichannel campaigns, bookings, WhatsApp Forms, and payments — one platform for your entire WhatsApp business.
Platform map
One hub. Every commerce signal.
WhatsApp sits at the center — campaigns, journeys, bookings, catalog, and payments orbit the same Customer 360.
Shared Team Inbox
Multi-agent inbox with Customer 360 — journeys, bookings, orders, and conversation context in one panel. Agent Copilot surfaces knowledge-base replies and quick replies agents can accept or edit.
- ✓Customer 360 unified sidebar
- ✓Knowledge-based Copilot suggestions
- ✓Chat assignment & agent handover
- ✓Bookings, catalog & store sidebars
Campaigns & Broadcasts
Multichannel campaigns across WhatsApp, SMS, and email — file upload, contact groups, or quick lists — with delivery analytics and timezone-aware scheduling.
- ✓WhatsApp, SMS & email channels
- ✓ConvoConnect SMS · Sender ID · KES 0.6 / SMS
- ✓File, group & quick audiences
- ✓Segments, scheduling & analytics
- ✓API-triggered campaign sends
Journey Pipelines
Kanban CRM with ready-made playbooks for sales, support, e-commerce, and events — move contacts across stages and fire WhatsApp campaigns automatically.
- ✓7 templates: sales, support, revenue & more
- ✓Stage-triggered WhatsApp campaigns
- ✓Auto-enroll new contacts & group rules
- ✓Journey sidebar in chat
Flow Automation
Install curated flow templates in one click, or describe what you want and let the AI Flow Assistant draft automation for you to review.
- ✓Flow template library (payments, booking, support)
- ✓AI Flow Assistant — natural language to draft
- ✓Visual no-code flow builder
- ✓38+ nodes: forms, bookings, payments & AI
WhatsApp Flows
Native interactive forms that open inside WhatsApp — then convert submissions into Flowmaker automations with booking and commerce prefills.
- ✓Drag-and-drop form builder
- ✓One-click publish to Meta
- ✓Convert responses into automations
- ✓Booking & commerce data exchange
WhatsApp Calling
Inbound and outbound WhatsApp voice calls with AI-assisted greetings, post-call booking handoff, and call analytics.
- ✓Inbound & outbound WhatsApp calls
- ✓AI voice context & booking handoff
- ✓Call analytics dashboard
- ✓Agent performance reports
Invoices & Payments
Share public invoice pages, collect M-Pesa or Paystack in-chat, and sync paid status back to contacts and journey stages automatically.
- ✓Public invoice & payment links
- ✓M-Pesa STK push integration
- ✓Paystack commerce checkout
- ✓Auto-update CRM on payment
Bookings
Full booking app with multi-staff scheduling, public widgets, events with seat limits, and automated WhatsApp reminders — configurable from Company Apps.
- ✓Multi-staff & department scheduling
- ✓Embeddable booking widgets & events
- ✓Google Calendar sync
- ✓WhatsApp reminder campaigns
Product Catalog & Shop
Build branded WhatsApp shops, sync from Shopify or WooCommerce, and sell directly from the chat sidebar.
- ✓Branded shop links & in-chat selling
- ✓Store sync & inventory tracking
- ✓Checkout via WhatsApp or invoice
- ✓Catalog analytics & A/B tests
Operations intelligence
built into the platform
From guided activation to revenue dashboards and proactive health alerts — ConvoConnect helps you launch quickly and stay on top of what matters.
Activation OS
Guided onboarding tracks WhatsApp setup, a test message, your first contacts, and first flow — so owners go live in minutes, not days.
Customer 360
See journeys, bookings, orders, invoices, and conversation history in one inbox sidebar — agents never hunt across tabs again.
Agent Copilot
Surfaces knowledge articles, quick replies, and greeting suggestions agents can accept or edit — with generative AI available in the Flow Assistant for building automations.
Revenue & credits
Pipeline value, paid invoices, messaging credits, and managed AI credit wallets on your home screen — see usage and WhatsApp revenue at a glance.
Health Monitor
Proactive alerts for disconnected numbers, failed webhooks, low credits, and stalled journeys — fix issues before customers notice.
Organization Managers
Invite managers with scoped module access on seat-based plans — they run inbox and campaigns without full owner permissions.
Forms that open
inside WhatsApp.
WhatsApp Flows are interactive, multi-screen forms that open natively inside WhatsApp — no links, no browsers, no friction. ConvoConnect gives you a drag-and-drop builder, one-click Meta publish, and a bridge into Flowmaker for bookings and commerce.
-
All input types supported
Text fields, radio buttons, dropdowns, date pickers, checkboxes, and opt-in confirmations.
-
One-click publish to Meta
Build in our editor and deploy directly to Meta's servers — no JSON editing or API calls needed.
-
Forms ↔ Flow Builder bridge
Convert submissions into automations with dynamic data exchange — prefill bookings, catalogs, and payment steps from form answers.
-
Response dashboard & exports
View every submission in a structured table. Export to CSV or push to your CRM automatically.
Flow Builder — Lead Capture Form
Components
Screen 1 of 2 · Preview
Full Name
Required · Text
Business Size
1–10 employees
11–50 employees
50+ employees
Demo Date
MM / DD / YYYY
Drag to reorder components
Move every contact
through a pipeline.
Kanban journeys with stage automation — launch from templates, trigger WhatsApp campaigns when contacts move, and manage pipelines from the inbox sidebar.
Journey Pipelines
Stage-triggered WhatsApp campaigns on every move
1. Pick a Playbook
Start from seven templates — sales, support, marketing, onboarding, revenue, e-commerce, or event registrations — each with ordered stages ready to go.
2. Drag Contacts on Kanban
Move contacts across stages visually. Attach campaigns to stages so WhatsApp messages fire automatically when someone enters a step.
3. Track Pipeline Value
See stage counts, activity history, and revenue metrics on your dashboard. Auto-enroll new contacts or route by group rules from Company Apps.
Everything you need to run journeys on WhatsApp
Stage-triggered campaigns
Link a broadcast template to any stage. When a contact moves there — manually or via automation — the campaign queues with optional delay.
Auto-enroll new contacts
Turn on auto-enrollment in Company Apps to add every new contact to your default journey's first stage automatically.
Contact journeys sidebar
Agents move contacts between stages, view pipeline context, and launch stage campaigns without leaving the chat inbox.
Per-app settings in Company Apps
Enable journeys, confirm before send, staff permissions, and default journey ID — all grouped under one Journeys tab in workspace settings.
Sales Pipeline — Kanban
Lead
12Contact 1
Moved today
Contact 2
Moved today
Qualified
8Contact 1
Moved today
Contact 2
Moved today
Proposal
5Contact 1
Moved today
Contact 2
Moved today
Won
3Contact 1
Moved today
Contact 2
Moved today
Stage campaign queued on move
Book appointments.
Run events. Reduce no-shows.
The Bookings app inside ConvoConnect — multi-staff scheduling, public widgets, event registrations, Google Calendar sync, and WhatsApp reminders. Configure everything from one Bookings tab in Company Apps.
Booking lifecycle
The Bookings app inside ConvoConnect — widget to reminder in one loop
Services
Staff · hours
Widget
Public page
Booked
Sidebar + CRM
Calendar
Google Calendar sync
Remind
WhatsApp utility templates
1. Set Up Services & Staff
Define bookable services, departments, working hours, and team members. Choose round-robin, least-busy, or customer-picks-staff assignment.
2. Share Your Booking Page
Embed a branded widget on your site or share a public booking link. Customers pick services, staff, and available slots — no app download needed.
3. Automate Reminders
Send WhatsApp utility-template reminders before and after appointments. Staff get notified on book, cancel, and reschedule — synced to Google Calendar.
Everything you need to manage bookings on WhatsApp
Multi-staff & department scheduling
Assign services to teams, set per-staff hours, and handle holiday closures. Smart assignment modes distribute bookings fairly.
Events with seat capacity
Run workshops, classes, or webinars with multiple occurrences, party sizes, and registration management — all from one dashboard.
Bookings sidebar in chat
Agents see a contact's upcoming appointments and event registrations right in the inbox sidebar — open chat from any booking detail page.
REST API with scoped keys
Integrate with your CRM or website using slot-based booking API. Scoped public keys keep your main account secure.
Booking Widget — StyleHive Salon
Book an Appointment
Select a service and available time
Premium Cut
45 min · KES 2,500
Beard Trim
20 min · KES 800
Available — Sat, Jun 21
Sarah Mwangi
Senior Stylist
Powered by ConvoConnect
Import products. Sell inside
WhatsApp.
Import from Excel, Shopify, or WooCommerce with live inventory sync. Share branded shop links, sell from the chat sidebar, and collect payment via invoice or M-Pesa.
1. Import Your Catalog
Import from Shopify, WooCommerce, Excel, or your own API. Ongoing store sync keeps prices and stock up to date automatically.
2. Sell from Chat or Flows
Send shop links or individual products from the inbox sidebar. Add catalog nodes to flows — checkout resumes the automation automatically.
3. Invoice & Collect Payment
Generate a PDF invoice and send a payment link in the same conversation. Accept M-Pesa STK or Paystack — confirmed in seconds.
Everything you need to run commerce on WhatsApp
Branded WhatsApp shops
Create catalogs with images, variants, and collections. Share at /shop/yourbrand — customers browse and add to cart without leaving WhatsApp.
Catalog sidebar in chat
Search and send individual products or shop links directly from the inbox. Agents close sales without switching tools.
Live store sync & inventory
Shopify and WooCommerce webhooks keep stock accurate. Inventory reservations prevent overselling during checkout.
Checkout & payments
Customers checkout via WhatsApp message or auto-generated invoice. M-Pesa STK and Paystack confirm payment and trigger next flow steps.
Analytics & A/B experiments
Track views, cart adds, and checkouts. Run weighted catalog experiments to optimize which products convert best.
Flow Builder — Product Order Flow
Keyword: "shop"
Trigger when customer types shop
Product Catalog
Show catalog · customer selects items
Generate Invoice
Auto-create PDF invoice from order
M-Pesa STK
Push to phone
Paystack
Card payment
Payment Confirmed
Send receipt · update order status
Drag to add more nodes
Orchestrate every
customer touchpoint
Build sales, support, and onboarding flows visually — start from curated templates, convert WhatsApp Forms into automations, or describe what you need and let the AI Flow Assistant draft it for you.
Flowmaker
38+ automation nodes
Triggers, messaging, commerce, bookings, CRM, and AI — one visual canvas.
Triggers
Keywords · forms · webhooks
Messaging
Text · media · templates
WA Forms
Native multi-screen
Commerce
Catalog · invoices
Payments
M-Pesa · Paystack
Bookings
Slots · events
CRM
Assign · enroll
Journeys
Stage moves
Conditions
Branch · wait
HTTP
API · webhooks
AI nodes
Knowledge + handoff
Assistant
NL → draft flow
Trigger Node
Keyword "book" received
Send Message
"Hi! Ready to book? Fill our form 👇"
WhatsApp Flow
Open booking widget in-chat
Confirmed
Send receipt
Retry
Send reminder
38+ automation nodes
Triggers & branching
Keywords, inbound messages, form submissions, waits, conditions, HTTP/webhooks, and scheduled steps.
Messaging & WhatsApp Forms
Text, media, lists, templates, questions, and native WhatsApp Flow forms with data exchange.
Commerce & payments
Catalogs, order status, pricing, M-Pesa and payment requests that resume the flow on success.
Bookings & events
Appointment and event nodes that collect availability, confirm slots, and sync with Google Calendar.
CRM & assignment
Update contacts, assign agents or groups, enroll journeys, and write to your flow datastore.
AI Flow Assistant & AI nodes
Draft flows in natural language with managed AI credits, then run knowledge-based AI steps with human handover.
Connects with
your stack
Connect the tools that power selling and outreach — Meta Embedded Signup, store sync, commerce payments, ConvoConnect SMS with Sender ID, email, and an embeddable WhatsApp widget.
Channel orchestration
WhatsApp, SMS & email channels
One campaign engine fans out across three channels — same audiences, segments, scheduling, and delivery analytics.
- → File, group & quick audiences
- → ConvoConnect SMS with optional Sender ID
- → Transparent rates from KES 0.6 per SMS
- → Timezone-aware scheduling
- → Pause, resume, and API-triggered sends
Shopify
Products, orders & webhooks
WooCommerce
Products, orders & webhooks
M-Pesa
STK push commerce payments
Paystack
Card checkout for invoices
Stripe
SaaS plan subscriptions
ConvoConnect SMS
Sender ID · KES 0.6 / SMS
SMTP Email
Email campaigns & notices
Meta Embedded
One-click WhatsApp onboarding
Add the WhatsApp chat widget with one script tag:
// Paste before </body> — widget ID from WhatsApp Widget settings
<script src="https://convoconnect.tech/popup/whatsapp?id=YOUR_WIDGET_ID"></script>Automate with
developer APIs
Send WhatsApp messages, manage contacts, trigger campaigns, sync catalogs, and collect invoice payments programmatically with plan-gated API access.
Available endpoints
/api/wpbox/sendmessage
Send message
/api/wpbox/sendtemplatemessage
Send template
/api/wpbox/getContacts
List contacts
/api/wpbox/makeContact
Create contact
/api/wpbox/sendcampaigns
Trigger campaign
/api/v1/catalog/catalogs
List catalogs
/api/v1/catalog/catalogs/{id}/sync
Sync catalog
/api/invoice/{uuid}/pay
Initiate payment
/api/wpbox/me
API account info
Send a message in seconds
const response = await fetch(
"https://convoconnect.tech/api/wpbox/sendmessage",
{
method: "POST",
headers: {
"Authorization": `Bearer ${API_KEY}`,
"Content-Type": "application/json"
},
body: JSON.stringify({
phone: "254700000000",
message: "Hello from Convoconnect!"
})
}
);
const data = await response.json();
console.log(data);Catalog, invoice, and messaging APIs are plan-gated. Webhooks support inbound WhatsApp events and payment callbacks.
Simple, transparent pricing
No surprise bills. Pick a plan, connect your WhatsApp number, and grow.
Freemium
Team inbox, contacts, and basic workflow automation for solo operators and small support teams.
- inbox
- contacts
- flows
- campaigns(WhatsApp
- sms
- email)
- catalog
- integrations
- whatsapp_flows
- voice
- journeys
- payments
- reminders
- knowledge
- api_access
- ai_flow_assistant
No contracts · Cancel anytime
Growth
Outbound campaigns, catalog commerce, and store integrations for WhatsApp sales teams.
- inbox
- contacts
- flows
- campaigns
- catalog
- integrations
- whatsapp_flows
- voice
- journeys
- payments
- reminders
- knowledge
- api_access
- ai_flow_assistant
No contracts · Cancel anytime
Pro
Full operations stack — WhatsApp Flows, voice, journeys, payments, and API access.
- inbox
- contacts
- flows
- campaigns(WhatsApp
- sms
- email)
- catalog
- integrations
- whatsapp_flows
- voice
- journeys
- payments
- reminders
- knowledge
- api_access
- ai_flow_assistant
No contracts · Cancel anytime
Agency
Manage multiple client WhatsApp numbers, unlimited usage, and full API access from one account.
- inbox
- contacts
- flows
- campaigns(WhatsApp
- sms
- email)
- catalog
- integrations
- whatsapp_flows
- voice
- journeys
- payments
- reminders
- knowledge
- api_access
- ai_flow_assistant
No contracts · Cancel anytime
Loved by businesses
across Africa & beyond
"The new booking widgets cut our no-show rate in half. Customers book directly from WhatsApp, get automatic reminders, and our stylists see everything synced to Google Calendar. Game changer for salons."
Amina Mwangi
CEO, StyleHive Kenya
"File broadcasts with per-row template variables saved us hours. We upload a CSV, map columns to contact fields, and reach 10,000 customers with personalized messages — pause and resume whenever we need."
David Okonkwo
Founder, WhatsApp Agency (Lagos)
"We sell products straight from the chat sidebar now — search catalog, send a product link, customer checks out on WhatsApp. Replaced our separate e-commerce chat tool entirely."
Taiwo Nwosu
Head of CX, Datalink Partner
Common questions
No — ConvoConnect is built on the official Meta WhatsApp Business Cloud API. Our Activation OS walks you through Embedded Signup, team setup, and your first flow — most businesses send their first reply within 15 minutes.
Yes — plan limits determine how many WhatsApp numbers you can connect. Each number has its own inbox, flows, campaigns, and contacts, and you manage everything from a single dashboard. Check the pricing section for current plan entitlements.
Yes — completely different. WhatsApp Flows are interactive, multi-screen forms that open inside WhatsApp itself (like an app within WhatsApp). They support text inputs, dropdowns, radio buttons, date pickers, checkboxes, and opt-ins. Our Flowmaker automations are the chatbot/workflow engine that decides when to send a message or trigger a WhatsApp Flow.
We support Shopify and WooCommerce catalog sync, M-Pesa and Paystack for commerce payments, Stripe for SaaS subscriptions, Google Calendar for bookings, ConvoConnect SMS (optional Sender ID, KES 0.6 per SMS), SMTP email, Meta Embedded Signup, and our embeddable WhatsApp chat widget. Messaging and catalog APIs plus payment webhooks let you build custom integrations.
Yes. Native M-Pesa STK push handles commerce payments for Kenya and East Africa, and Paystack supports card checkout on invoices. Successful payments trigger confirmation messages and can resume automation flows. Stripe is used for ConvoConnect SaaS subscriptions, not in-chat commerce checkout.
You can create an account and explore available plans in the pricing section. Features, messaging credits, managed AI credits, and seat limits depend on the plan you choose — upgrade anytime as you need campaigns, catalog commerce, or higher limits.
Meta's Business Agent handles simple FAQ support. ConvoConnect is a full social commerce platform: sell from catalog sidebars and branded shops, run journey pipelines and multichannel campaigns (WhatsApp, SMS, email), take bookings, manage a Customer 360 inbox with knowledge-based Copilot suggestions, collect M-Pesa and Paystack payments, and track revenue — with AI Flow Assistant and AI nodes as tools you control, not a black-box replacement for your stack.
Set up bookable services, departments, and staff with working hours. Share a public booking page or embed a widget on your website. Customers pick services, staff, and available time slots. Bookings sync to Google Calendar, appear in the chat sidebar, and trigger automated WhatsApp reminder campaigns. You can also run events with seat capacity and registrations.
Campaigns run across WhatsApp, ConvoConnect SMS, and email. SMS includes optional Sender ID registration and transparent pricing at KES 0.6 per SMS. Audience modes include file (CSV/Excel with variables), group (contact groups or subscribers), and quick (pasted phone lists). All support segments, scheduling, pause/resume, delivery analytics, and API-triggered sends.
Yes. Build product catalogs and branded shop pages, then sell from the inbox catalog sidebar — search products and send shop links without leaving the conversation. Catalogs sync from Shopify, WooCommerce, Excel, or your own API. Customers checkout via WhatsApp or receive a public invoice page with M-Pesa or Paystack payment that syncs back to your CRM.
Flow templates are pre-built automations for common use cases — payment reminders, booking confirmations, support triage, and more. Install one in a click, then customize. The AI Flow Assistant lets you describe what you want in plain language and generates a draft flow you review and publish — no blank canvas required.
Yes. Organization managers get scoped access to specific modules — like inbox, campaigns, or flows — without billing or WhatsApp setup permissions. They see Customer 360, Copilot suggestions, and revenue widgets based on what you grant them. Owners keep control of activation, integrations, and account settings.
Journey pipelines are kanban boards for your WhatsApp contacts. Create pipelines from templates (sales, support, e-commerce, events, and more), drag contacts between stages, and attach WhatsApp campaigns that fire when someone enters a stage. New contacts can auto-enroll, agents manage journeys from the inbox sidebar, and owners configure the app from the Journeys tab in Company Apps.
Start selling on
WhatsApp today
Journey pipelines, catalogs, multichannel campaigns, bookings, inbox, and payments in one social commerce platform.
Cancel anytime · Seat-based plans · Messaging & managed AI credits